Welcome to

Sparkle Maid Cleaning

Payments

Please read these Terms and Conditions carefully.

1. The Price will be as quoted when you place your Order on the Sparkle maid cleaning Platform. Prices are subject to change at any time, in which case the sparkle maid cleaning Platform will be updated accordingly, but any such changes will not affect Orders for which you have already been sent an Order Confirmation prior to the date the change is published on the sparkle maid cleaning Platform.

2. Prices are based on the specified hourly rate, which depends on factors such as location and how often the Service will recur. The same Service may cost differently in a different location, or if the frequency is more or less frequent. There is a 2 hour minimum applicable for recurrent and 3 hours minimum for one off Orders and if you have booked unused time we will refund any unused hours beyond any minimum hours applicable to your Order.

3. The Price you will pay will be stated on your Order Confirmation and compromises:

(i) A fee due to the Service Provider based on the duration of the visit. We will collect this fee on behalf of the Service Provider.

(ii) A service fee due to Us as stated on the invoice and calculated by reference to the number of hours worked by the Service Provider.

4. Payment for Services must be made once we have allocated a Service Provider to you and completed the order. Payment will be taken in Pounds Sterling using the credit or debit card you have registered with Us at completion of the order. To take the payment we are using Stripe, a third-party payment processing provider. All your card details are stored on Stripe’s secure servers and not on the Sparkle maid cleaning Platform.

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2. Cancellation

Please read these Terms and Conditions carefully.

1. In addition to your other legal rights as a consumer, you have the right to cancel an Order and receive a refund.

2. If you decide to cancel a booking (whether for a one-off visit, or on a repeat basis), you may do so by sending Us an e-mail to email@sparklemaidcleaning.co.uk, subject in each case to the following conditions:

(i) If we have not yet sent the Order Confirmation you may cancel without any charge;

(ii) If we have sent you the Order Confirmation but you cancel up to 24 hours before the Service is scheduled to start, you will be charged a cancellation fee of £12;

(iii) If you cancel less than 24 hours before the scheduled start of the Service you will be charged the full Price of the scheduled Service.

3. Cancellations direct with the relevant Service Provider are not permitted and will not be accepted.

4. If a Service Provider fails to attend the agreed location to provide the Services requested, please notify us within 24 hours following the scheduled start time of the visit and, if still required, make another request for the relevant Service to be provided by the Service Provider (or another Service Provider) at another mutually agreeable time. We will offer you a full refund in respect of the relevant amount if you do not wish to rearrange the visit.

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3. Complaint

Please read these Terms and Conditions carefully.

1. If you would like to make a complaint or provide any feedback about one of Our Professionals or their Services, please contact Us by e-mail or by phone as soon as possible. We will then get into contact with the Service Provider and attempt to resolve any issues on your behalf.

2. Should we be unable to resolve the issue you choose whether you like us to:

(i) Give you a refund for the disputed/complained amount of your Order;

(ii) Give you a credit note for the disputed/complained about amount of your Order;

(iii) Arrange for the re-performance of the disputed/complained about Services at no additional cost to you.

📧 email@sparklemaidcleaning.co.uk

Contact 07376228594

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